Our Commitment To Your Satisfaction
1-Year Containment Guarantee
Our 1-Year Containment Guarantee promises that we have a PRO-Grade in-ground pet fence system that's right for you. We guarantee that your pet will be safely contained at home using one of the PRO-Grade DIY dog fence systems that we sell. Our dog fence experts are here to help you select the best pet fence system for you and your dog. But our Containment Guarantee applies to your dog fence whether you selected it on your own or at our recommendation. At Flexpetz.com your satisfaction is guaranteed.
- If you properly install your PRO-Grade fence system and go through the training with your dog(s), but find that your canine friends are too strong willed to obey the correction levels emitted by the collar receivers, you are not stuck in an investment that is not working for you. As long as you act within the first year of your purchase, you have the option to return your collar(s) and transmitter (if necessary), in exchange for collar(s) and/or transmitter with stronger correction levels. There is no need to dig up and re-bury boundary wire, as it is universal among all in-ground dog fence brands and models. The only expense to you is the return shipping and any difference in price between the returned parts and replacement parts.†
- If you would like to expedite the exchange of parts, you have the option of paying for the replacement parts up front, so that they can be sent out to you immediately. Then, once we receive your original parts back at our facility, we will issue a full refund back to your credit card (minus any difference in cost of said parts and replacement parts).
- Free Phone/Live Chat/E-mail Support (both tech support and training support)
- Modifications To Your Current System††
- Money Back Guarantee. We will return your money minus the cost of wire, shipping, and restocking fee†††
- Due to the unreliable nature of wireless pet fence boundaries, the 1-Year Containment Guarantee does not apply to wireless pet fences
Frequently Asked Questions:
Q. How long will it take to refund my money?
A. 1-10 business days from receiving the returned merchandise.
Q. I buried the wire and don’t want to dig it up now. Can I still return the dog fence?
A. Yes, we will deduct the cost of the wire from your refund and you may keep it. The amount deducted depends on which wire you purchased with your kit.
Q. How will you refund my money?
A. We will return your money to the credit card or PayPal account that was used to make the original purchase.
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