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Our Commitment To Your Satisfaction

1-Year Containment Guarantee

Our 1-Year Containment Guarantee promises that we have a PRO-Grade in-ground pet fence system that's right for you. We guarantee that your pet will be safely contained at home using one of the PRO-Grade DIY dog fence systems that we sell. Our dog fence experts are here to help you select the best pet fence system for you and your dog. But our Containment Guarantee applies to your dog fence whether you selected it on your own or at our recommendation. At Flexpetz.com your satisfaction is guaranteed.


  • Guaranteed Containment For 1 Year From The Original Date Of Purchase of your PRO-Grade in-ground dog fence†
  • Free Phone/Live Chat/E-mail Support (both tech support and training support)
  • Modifications To Your Current System††
  • Money Back Guarantee. We will return your money minus the cost of wire, shipping, and a 25% restocking fee††† 
  • Due to the unreliable nature of wireless pet fence boundaries, the 1-Year Containment Guarantee does not apply to wireless pet fences

Frequently Asked Questions:

Q. How long will it take to refund my money?

A. 1-10 business days from receiving the returned merchandise.

Q. I buried the wire and don’t want to dig it up now. Can I still return the dog fence?

A. Yes, we will deduct the cost of the wire from your refund and you may keep it. The amount deducted depends on which wire you purchased with your kit.

Q. How will you refund my money?

A. We will return your money to the credit card or PayPal account that was used to make the original purchase.


† Guaranteed containment with any system relies on proper installation and training. We reserve the right to deny benefits of this 1-year containment guarantee if we deem that the customer has not completed proper installation and/or training.

† † Modifications are at our discretion. We reserve the right to determine the need for any upgrade or modification.

† ††  Refunds are given only in the event that we have exhausted all possible options for improving the success of the system, including but not limited to upgrades  and phone support. The customer agrees to cooperate in regard to additional training and advice. 

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