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Orders over $50 US Only

20-75% Off
Sale Ends Tomorrow

HOURS: 7 Days a Week: 9am - 7pm EST
24/7 Secure Online Ordering

We Now Accept Amazon Payments
We accept all major credit cards

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Orders & Customer Service

FlexPetz Customer Service

Phone: (800) 396-5517


Customer Account Login:



To Place An Order Online

Ordering online is fast, secure, and convenient. Simply choose the items you’d like to purchase, add them to your shopping cart, then 'checkout' using either paypal or a credit card. You’ll be prompted to fill in the shipping information for your order at which time your shipping fee will be calculated and added to your total.

Please note that all international orders must have matching ‘bill to’ and ‘ship to’ addresses.


To Order By Phone

To place your order by phone, please call (800) 396-5517  Our friendly customer service representatives are available to accept your phone order from Monday through Friday, 9AM to 7PM EST.


Payment Options accepts secure online credit card payment using Visa, Mastercard, AmericanExpress, or Discover.

We are also pleased to offer PayPal payments.


Sales Taxes

Sales tax is assessed on all orders shipping within the state of Florida, New York, California. Orders shipping to all other states are free of sales taxes. 


Order Confirmation

An order confirmation will be provided to the e-mail address you provide when completing your order. If you do not receive your order confirmation please check your junk mail folder or SPAM filter. If you are still unable to find your confirmation please call us at (800) 396-5517 or send an e-mail to


Changing Or Canceling An Order

You may make changes to or cancel your order within 4 hours of placing the order. After the 4-hour period orders can no longer be modified or canceled without penalty.

To avoid incurring any additional charges, please contact a customer service representative as quickly as possible to change or cancel an order.



(US only) (*Exclude: Alaska & Hawaii) $50 dollars and more


RETURNS & EXCHANGES offers a 30-day Returns Period on most items.

Please visit our returns page for details and instructions on making a return.


Comment / Questions about Dog Fence Shipping

Lowry Brooks
March 24, 2015

I recently placed two orders. The first order for a collar I received. The second order for two Invisible Fence compatible batteries I have not received. Can you help me track down the status of this second order?
Thank you,
Lowry Brooks
Fallston, MD


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