Orders & Customer Service

Phone: (800) 396-5517

E-mail: customerservice@flexpetz.com

Customer Account Login: https://www.flexpetz.com/customer/account/login/


To Place An Order Online:

Ordering online is fast, secure, and convenient. Simply choose the items you’d like to purchase, add them to your shopping cart, then checkout using either PayPal, Amazon Payments or a credit card. For your convenience, we accept Visa, MasterCard, American Express and Discover.

Please note that all international orders must have a matching bill to and ship to address.

To Order By Phone:

To place your order by phone, please call (800) 396-5517.
Our friendly customer service representatives are available to accept your phone order 7 days a week from 9am to 5pm EST.

Payment Options:

Flexpetz.com accepts secure online credit card payment using Visa, MasterCard, American Express, or Discover.

For your shopping convenience, we accept Amazon Payments and PayPal as well.

Sales Taxes:

Per state law, sales tax is assessed on all orders shipping to the following states: Florida, New York and California.

Order Confirmation:

An order confirmation will be sent to the e-mail address you provided when completing your order. If you do not receive your order confirmation, please check your junk mail folder or SPAM filter. If you are still unable to find your confirmation, contact us at (800) 396-5517 or send an e-mail to info@flextpetz.com.

Changing Or Canceling An Order:

You may make changes to or cancel your order within 4 hours of placing the order. After the 4-hour period, orders can no longer be modified or canceled without penalty.
To avoid incurring any additional charges, please contact a customer service representative as quickly as possible to change or cancel an order.

Free Shipping:

Flexpetz.com offers free ground shipping on orders shipping to the continental USA for orders $50 or more.
Orders shipped via free ground shipping, will arrive at your home within 5-7 business days.
(Please note, weekends and federal holidays are not considered business days) - (US only) (*Exclude: Alaska & Hawaii) $50 dollars and more!

Expedited Shipping:

For your convenience, Flexpetz offers several choices for expedited shipping. We offer FedEx Overnight (delivery by 8pm the next business day), FedEx Two Day Air (delivery by 8pm on the second business day) and FedEx Express Saver (3 business day delivery)/ Expedited orders received before 2:30pm EST will ship the same business day. Orders received after 2:30pm EST will ship the next business day. Please note – weekends and Federal Holidays are not considered business days)

Federal Holidays include:
New Year’s Day, Martin Luther King Jr.’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day and Christmas Day.


Flexpetz.com offers a 30-day Returns Period on most items. Please visit our returns page for details and instructions on making a return.