Orders & Customer Service
FlexPetz Customer Service
Phone: (877) 902-8132
Customer Account Login: https://www.flexpetz.com/customer/account/login/
To Place An Order Online
Ordering online is fast, secure, and convenient. Simply choose the items you’d like to purchase, add them to your shopping cart, then 'checkout' using either paypal or a credit card. You’ll be prompted to fill in the shipping information for your order at which time your shipping fee will be calculated and added to your total.
Please note that all international orders must have matching ‘bill to’ and ‘ship to’ addresses.
To Order By Phone
To place your order by phone, please call 1-877-902-8132 Our friendly customer service representatives are available to accept your phone order from Monday through Friday, 9AM to 9PM EST.
Flexpetz.com accepts secure online credit card payment using Visa, Mastercard, AmericanExpress, or Discover.
We are also pleased to offer PayPal payments.
Sales tax is assessed on all orders shipping within the state of Florida, New York, California. Orders shipping to all other states are free of sales taxes.
An order confirmation will be provided to the e-mail address you provide when completing your order. If you do not receive your order confirmation please check your junk mail folder or SPAM filter. If you are still unable to find your confirmation please call us at (877) 902-8132 or send an e-mail to email@example.com.
Changing Or Canceling An Order
You may make changes to or cancel your order within 4 hours of placing the order. After the 4-hour period orders can no longer be modified or canceled without penalty.
To avoid incurring any additional charges, please contact a customer service representative as quickly as possible to change or cancel an order.
RETURNS & EXCHANGES
Flexpetz.com offers a 30-day Returns Period on most items.
Please visit our returns page for details and instructions on making a return.
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