Flexpetz.com Shipping Policies
Orders of $100 or more (before applicable taxes) qualify for free shipping.
Only orders shipping within the United States are eligible for free shipping.
Flexpetz.com gladly ships to APO & FPO addresses but regret that we are unable to guarantee delivery times for these addresses.
Flexpetz.com proudly offers worldwide shipping service.
Please be aware of your country's laws regulating the sale, use, and import of electric dog training and/or containment products. Flexpetz assumes no liability for orders that are seized or refused by customs. All customs and/or brokerage fees are the sole responsibility of the customer.
All international orders must have matching "bill to" and "ship to" addresses.
Items Damaged In Shipment
Please carefully inspect your order immediately upon receipt. If you have received any damaged items in your order please call our customer service department (877) 902-8132 as soon as possible and no later than 7 days after the delivery of your order to report the damages and receive instructions on replacing the damaged items.
Expedited shipping options are available to you should you require your items faster. To receive your order faster please select an expedited shipping method during checkout.
Please note that expedited shipping options may have an additional fee and may not be eligible for free shipping.
When To Expect Your Order
Most orders placed before 2:00pm are processed and shipped on the same day. Orders may ship in multiple packages.
A shipping confirmation e-mail including tracking information will be sent to the e-mail address you provided.
The map below indicates standard FedEx shipping times by delivery location. Please note that this map applies only to FedEx.
PO Box addresses are not eligible for FedEx shipping and will be delivered by USPS First Class, Priority, Express, or Parcel Post.
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